Refund policy
Returns & Refunds
This policy applies to orders placed on or after 15 September 2026. Your statutory rights are unaffected.
Changing your mind
For eligible online purchases, you can cancel without a reason from ordering until the end of 14 calendar days after the day you, or your nominated recipient other than the carrier, receives the goods; for one order delivered separately, the period runs from receipt of the last item, lot or piece.
Email hello@maisondelicious.com with a clear cancellation statement and enough details to identify your order. The cancellation form below is optional; any clear statement sent before the deadline is sufficient, without our approval or a reason.
Returning goods
Please contact hello@maisondelicious.com for the correct return instructions. Send goods back without undue delay, within 14 calendar days after the day you cancel, unless we offer collection; if no separate return destination is supplied, you can use our business contact address on the Contact page.
A delayed reply does not invalidate a cancellation sent in time.
Pack securely, use original packaging where possible and keep proof of posting. You may unpack and inspect goods as reasonably permitted in a shop; original packaging and an entirely unused condition are not absolute cancellation requirements.
Return costs
If you change your mind, you pay the cost of returning the goods to us.
For goods not normally returnable by post, we will disclose the return cost, or a reasonable estimate where appropriate, before purchase.
We cover reasonable return costs for faulty, damaged-on-arrival, incorrect or misdescribed goods; contact us to arrange return or collection.
Change-of-mind refunds
We refund the returned goods' purchase price and, for full-order cancellation, standard outbound delivery charges; any premium above our least expensive standard delivery option is excluded.
Refunds are made without undue delay, within 14 calendar days after receiving the goods or evidence of posting, whichever is earlier; if we offer collection, or no goods have been supplied, the deadline is 14 calendar days after cancellation.
We use the original payment method unless you expressly agree otherwise, with no refund or restocking fee.
Where legally permitted, we may deduct only loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning; we will explain deductions and make none where required cancellation information was not provided.
Personalised and sale items
Change-of-mind cancellation does not apply to goods made to your individual specifications or clearly personalised; applicable exclusions will be explained before purchase.
Standard-design print-on-demand or standard-range made-to-order goods are not automatically personalised simply because production follows your order.
Sale items retain the same statutory rights as full-price goods; personalised goods retain rights for faults or misdescription.
Problems, exchanges and questions
Email hello@maisondelicious.com as soon as you notice a problem, with order details and a description; photos are helpful if available, not a condition of statutory rights.
The change-of-mind window does not limit your statutory rights to a refund, repair or replacement for faulty, damaged, incorrect or misdescribed goods.
For a Consumer Rights Act rejection refund, we refund without undue delay and within 14 days beginning with the day we agree entitlement, using the original payment method unless expressly agreed otherwise, without a refund fee.
For a different item, contact us about returning your purchase and placing a new order; your cancellation and refund rights do not depend on buying a replacement.
Cancellation form
Complete and return only if you wish to cancel.
To: Maison Delicious, trading as Maison Delicious;
41 Wellington Park Drive, Craigavon, BT67 0UP, Northern Ireland, United Kingdom.
hello@maisondelicious.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notified on paper):
Date:
(*) Delete as appropriate. Optional order number: